Frequently Asked Questions
Quick answers to common questions about GSHub.
General
What is GSHub?
GSHub is a SaaS platform designed for game developers to increase Steam wishlists and grow their audience through digital rewards, key giveaways, creator programs, and customizable landing pages.
Is GSHub free to use?
GSHub offers a free trial with basic features. Paid plans unlock additional features like custom domains, creator programs, advanced analytics, and higher limits on games and codes.
Which game platforms does GSHub support?
GSHub currently supports Steam, with plans to expand to Epic Games Store, GOG, and other platforms in the future. You can add store links for multiple platforms on your game's landing page.
Do I need technical skills to use GSHub?
No! GSHub is designed to be user-friendly. You can create landing pages, distribute reward codes, and manage creator programs without any coding knowledge.
Account & Billing
How do I update my profile?
Click your avatar in the top-right corner and select Profile & Settings. Your profile information (name, email, and avatar) is managed through your authentication provider. From the profile page, you can also view your accounts under My Accounts and configure notification preferences.
Can I have multiple accounts?
Yes, you can be a member of multiple GSHub accounts. Each account represents a studio with its own games, campaigns, and settings. You can switch between accounts from your Profile page under My Accounts.
How do I manage my subscription?
Navigate to Subscription in the sidebar. From there you can view your current plan, upgrade, or downgrade.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe.
How do I update my payment method?
Navigate to Subscription in the sidebar to view your payment details. If you need to update your payment method, contact support for assistance.
Where can I find my invoices?
Invoices are sent via email directly from Stripe for each billing cycle. Check your email for invoice records and payment confirmations.
Games & Landing Pages
How do I import my game from Steam?
When creating a new game, enter your Steam App ID during the Game Details step of the setup wizard. GSHub will use your Steam data to populate your landing page.
What image sizes are recommended for my landing page?
Hero images: 1920x1080px (16:9), Cover art: 460x215px (Steam capsule format), Screenshots: 1920x1080px. All images should be under 5MB.
Can I use a custom domain for my landing page?
Yes! Custom domains are available on paid plans. Go to your game's Game Details tab and find the custom domain section to set up your own domain.
How do I edit my landing page after publishing?
Navigate to your game and use the Page Builder tabs in the sidebar (Template & Design, Page Content, Image Gallery, Content Sections) to make changes. Updates are saved directly.
How do I delete a game?
Open your game and use the Delete button in the game header bar. Note: This will permanently delete all associated campaigns, reward codes, and data.
Campaigns & Reward Codes
What are campaigns in GSHub?
Campaigns are tracked links with UTM parameters that help you measure where your landing page traffic comes from. Create different campaigns for Twitter, Reddit, newsletters, etc. to see which channels drive the most visitors.
How do reward codes work?
Reward codes let you distribute game keys to visitors. Create a reward code type, set the requirement (wishlist, email, or both), add your codes, and visitors who meet the requirement can claim a code on your landing page.
How do I add codes to distribute?
Go to your game's Reward Codes section, create or select a code type, click "Add Codes", and paste your codes one per line.
What happens when all codes are claimed?
When all codes have been claimed, visitors can join a notification waiting list. When you add more codes, you can choose to send notification emails to everyone on the waiting list.
Does GSHub verify Steam wishlists?
Yes. GSHub verifies wishlists through the Steam API. Visitors connect their Steam account and GSHub checks whether they've wishlisted your game before distributing a code.
Creator Programs
What is a Creator Program?
Creator Programs let streamers, YouTubers, and content creators apply for game keys. You set eligibility requirements (minimum subscribers, target platforms, etc.) and review applications.
How do I review creator applications?
Navigate to your game's Creator Programs section and select a program. You'll see pending applications with the creator's profile, channel links, and subscriber counts. You can approve, reject, or ignore each application.
Can creators reapply if rejected?
Yes, creators whose application was rejected or withdrawn can submit a new application to your program.
How do I track content from creators?
Approved creators submit their content (videos, streams, etc.) through the Creator Portal. You can review submissions and see performance metrics like view counts, likes, and comments.
Analytics
What metrics does GSHub track?
GSHub tracks page views, unique visitors, bounce rate, session duration, conversions (wishlist clicks, code claims, email signups), traffic sources, geographic data (by country), and device types.
What counts as a "conversion"?
A conversion is counted when a visitor completes a goal action: claiming a reward code, submitting their email, or clicking the Steam wishlist button.
How do I track traffic from specific sources?
Create campaigns in GSHub with UTM parameters. Each campaign generates a tracked URL. GSHub automatically records utm_source, utm_medium, and utm_campaign from incoming traffic.
Can I export my data?
You can export collected email addresses as CSV from your game's email collection section.
Troubleshooting
My landing page isn't loading. What should I do?
First, try clearing your browser cache. If using a custom domain, verify your DNS settings are correct. Check our status page at https://status.gshub.io for any ongoing issues.
Codes aren't being claimed on my page.
Verify that: 1) The reward code type is enabled, 2) You have available codes in the pool, 3) The requirement settings are correct. Check the reward codes section for details.
I can't log in to my account.
Try resetting your password via the "Forgot Password" link. If you use social login (Google/Discord), ensure you're using the same provider. Contact support if issues persist.
My Steam game data isn't updating.
Steam data can be refreshed from your game settings. Go to your game and look for the refresh option to pull the latest data from Steam.
I'm not receiving email notifications.
Check your spam/junk folder first. Then verify your notification preferences in Profile > Notifications. Ensure email notifications are enabled and check your email frequency setting.
My custom domain shows a security warning.
SSL certificates can take up to 24 hours to provision after domain approval. If the warning persists, verify your CNAME record points to the correct GSHub domain.