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Contact Support

Get in touch with our support team

Before Contacting Support​

Save time by checking these resources first:

  • FAQ Section - Common questions answered
  • Common Issues - Solutions to frequent problems
  • Search the Help Center using the search bar above
Quick Fix

80% of issues are resolved by clearing your browser cache and cookies, then trying again.

Submit a Support Ticket​

For personalized help, create a support ticket from your dashboard. Sign in to your account and click Support in the footer to create and manage your support tickets.

Email Support​

You can also reach us directly via email at: support@gshub.io

  • Basic Plan: Response within 48-72 hours
  • Professional Plan: Response within 24-48 hours
  • Enterprise Plan: Priority response within 24 hours

Discord Community​

Join our Discord for community support and updates:

Join Discord

Great for quick questions, feature discussions, and connecting with other game developers.

Twitter/X​

For quick updates and announcements: @gshubapp

What to Include in Your Request​

Help us help you faster by including:

  • Account email - So we can find your account
  • Detailed description - What happened vs. what you expected
  • Steps to reproduce - How can we see the issue?
  • Screenshots - A picture is worth 1000 words
  • Error messages - Copy the exact text
  • Browser & OS - Chrome on Windows 11, etc.
info

Screenshots and error messages dramatically speed up resolution time. Press Win+Shift+S (Windows) or Cmd+Shift+4 (Mac) to capture screenshots.

Urgent Issues​

For urgent production issues (site down, security concerns):

  • Email urgent@gshub.io with "URGENT" in subject
  • Include your account email and game name
  • Describe the impact on your users
Security Issues

For security vulnerabilities, please email security@gshub.io directly. Do not post publicly.

Feature Requests​

Have an idea to improve GSHub?

  • Post in our Discord #feature-requests channel
  • Vote on existing feature requests
  • Email features@gshub.io with detailed proposals

Business Inquiries​

  • Enterprise plans: enterprise@gshub.io
  • Partnerships: partners@gshub.io
  • Press inquiries: press@gshub.io

Office Hours​

Our support team is available:

  • Monday - Friday: 9 AM - 6 PM NZST
  • Saturday - Sunday: Limited support

We aim to respond to all inquiries within the timeframes above. Complex issues may take longer to investigate.